Our commercial teams work with over 300 suppliers to ensure we have the right mix of product for our members, as well as industry leading commercial terms. We are proud of our relationships with our partners and work hard to negotiate commercial terms, overrides and more to ensure you remain competitive within the market.

Merchant acquiring services are negotiated for the whole Hays Travel group, meaning you will benefit from extremely competitive and low rates, keeping your monthly costs to a minimum. As part of your membership, we will also manage all relationships on your behalf with the travel regulatory bodies such as ABTA and the CAA.

Our technology team source and develop best-in-class IT solutions. Members have access to our experienced support team via ‘live chat’ or telephone - who can resolve issues remotely with little disruption to users – as well as superior anti-virus protection, a fully managed backup service, and high-quality equipment and connections, if required.

There is no joining fee to become an Independence Group member, instead just a monthly management service fee for all of our services.

As part of your membership, we will provide you with your individual ABTA number, as well as ATOL protection, fully financially protecting your customers.

Our own in-house tour operation Vista provides access to unique product and pricing, that enables you to stand out from your competitors.

Your dedicated business development manager is always on hand to help you, and your business thrive.

We have a UK and Overseas Conference each year, plus regular opportunities to network at events.

As part of your management services agreement, all supplier payments are reconciled and paid on your behalf.